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Welcome sorry you lost your items

There's much to see here. So, take your time, look around, and learn all there is to know about us. We hope you enjoy our site and take a moment to drop us a line.    The good thing about losing an item in an Uber (if you can call anything about losing your phone good) is even if you don’t know or can’t remember your driver’s name or the name of the taxi company — Uber remembers for you.

First, navigate to Uber.com/lost. You can access this from a computer or a friend’s smartphone, but you’ll need to log in to your own account to contact your driver. (If you lost another item, such as your keys or wallet and still have access to your phone, you can access this feature from the Uber app directly from the “Help” section).

Once you’re logged in, Uber will display your most recent trip. If that’s the trip during which you lost your phone or other item, enter a phone number that you can use to contact your driver. Uber will call that number and then connect you directly with your driver.

From there, you can check with the driver to make sure you did, in fact, leave your item in your Uber and not at the bar or in the couch cushions of the third holiday party you attended that night — and then coordinate a time with the driver to return your misplaced item.

If the driver doesn’t pick up, you should leave a detailed voicemail message, and Uber says to be prepared to wait as long as 24 hours to hear back from the driver. If you still haven’t heard back, you can contact the Uber support team.


Lyft, another popular ride-hailing app, also allows riders to contact drivers about lost items. However most of those options require you to use the Lyft app — and, therefore, still have your phone with you.

Without your phone, you can message your driver via the emailed ride receipt documenting your trip. So, open your email and look for the message for your most recent ride receipt. At the bottom of the email, click “Find lost item.” One wrench in this plan is that you typically only get ride receipts after you’ve rated your driver at the end of your trip. If you left your phone in the Lyft before you got out, you probably haven’t received the ride receipt email message.

In that case, you can contact Lyft directly through its “contact us” page.

You’ll want to provide Lyft with a phone number you can be reached at; your driver name or the time and date of the ride; and a description of the lost item.

The Lyft website has more details about using the Lyft app to contact a driver about a lost item.